FREQUENTLY ASKED QUESTIONS
Welcome to www.metalbreeze.com. We understand that you may have various questions and concerns during the shopping process. Below are the terms and answers to the frequently asked questions to help you better understand our services and products. If you find other questions during your browsing, please feel free to contact us.
- Frequently Asked Questions
1.1 How do I place an order?
You can browse our website, select the metal garden decorative windmill you need, click “Add to Cart”, and then follow the prompts to complete the checkout process. Please make sure to provide accurate shipping address and payment information.
1.2 How long does it take to receive order confirmation?
After you place an order, we will email you an order confirmation within 48 hours, including your order details and estimated delivery time.
1.3 How do I check the status of my order?
You can find the “Order Inquiry” link at the bottom of the page. Enter your order number and email address to check the status of your order. You can also contact our customer service team by email or phone for help. 1.4 Can I cancel an order that has been placed?
If you wish to cancel your order, please contact us by email or phone as soon as possible. Once an order is processed or shipped, it cannot be cancelled. We recommend that you return the product within 30 days of receiving it.
1.5 How much does it cost to ship?
Shipping costs are automatically calculated and displayed during the checkout process based on your shipping address and selected shipping method. 1.6 What are the conditions for return?
You can apply for a return within 30 days of receiving the product. The product must be unused and retain the original packaging and all included accessories. Please refer to our Return and Exchange Policy for details.
1.7 Can I exchange the product?
Yes, you can apply for an exchange within 30 days of receiving the product. When applying for an exchange, please ensure that the product is unused. For more information, please refer to our Return and Exchange Policy. - Product related
2.1 Is there a warranty for the product?
Our metal garden decorative windmill is under warranty under normal use. If you find any quality problems during use, please contact us in time and we will help you solve the problem.
2.2 How are your products produced?
Our metal windmills are handmade with high-quality materials, combined with modern craftsmanship and sophisticated design to ensure that each product is unique and durable. We are committed to providing products that meet environmental standards. - Customer Service
3.1 How to contact customer service?
You can contact us via email. Our customer service team will assist you during business days (9 am to 5 pm, Eastern Time).
3.2 How do I provide feedback?
We value customer feedback. You can send us your comments and suggestions via email or interact with us on social media platforms. Your feedback will help us continuously improve our services and products.
Thank you for visiting www.metalbreeze.com! Our goal is to provide you with an excellent shopping experience. If you have any unanswered questions, please feel free to contact us and we will be happy to help you.
